Shipping, Refunds & Cancellations
At Soulify, every product is crafted with intention. From our hands to yours, we aim to make the journey smooth, transparent, and fair.
Effective Date: 20 March 2026
Processing Time: Orders are processed within 1–3 business days.
Delivery Timeline: 3–7 business days across India (may vary by location).
Shipping Charges: Calculated at checkout or offered free on select orders.
Tracking: Tracking details will be shared via email/SMS after dispatch.
1. Shipping Policy
Orders can be cancelled within 12 hours of placing the order. Once shipped, cancellations are not possible.
To cancel, contact: contact@soulify.in
2. Order Cancellations
3. Refund Policy
Eligible cases: Damaged or incorrect product received.
Request must be raised within 48 hours with photo/video proof.
Refunds are processed within 5–7 business days to the original payment method.
Replacements are offered for damaged, defective, or incorrect items.
Reverse pickup may be arranged or shipping cost reimbursed if applicable.
4. Returns & Replacements
5. Non-Returnable Items
No returns for change of mind or minor design/color variations.
Re-delivery may be attempted or additional shipping charges may apply.
6. Failed Deliveries
Email: contact@soulify.in
Website: https://www.soulify.in
We’re not just shipping products. We’re delivering tools for growth, play, and reflection. If something feels off, we'll make it right.